1. Authorization for Charges
Customer irrevocably authorizes Simple Moving, Inc. (“Company”) to charge the provided credit card for all services rendered, including but not limited to:
- Hourly labor charges
- Double drive time (as required under California regulations)
- Overtime charges
- Packing, materials, and supplies
- Long carry, stairs, elevators, or access-related fees
- Bulky, heavy, or specialty items
- Waiting time, delays, or additional labor
- Fuel, travel, and service fees
- Any other charges disclosed in the estimate, confirmation, or service agreement
This authorization includes pre-authorizations, incremental charges, and final balance settlement without additional notice.
2. Binding vs. Non-Binding Estimates (CPUC Compliance)
- Non-Binding Estimate (Hourly Moves):
The final price is based on the actual time and materials used, not the estimate provided. Estimates are good faith approximations only.
- Binding Estimate (if explicitly stated in writing):
Applies only if clearly labeled as “Binding.” Any additional services, items, or conditions not included will result in additional charges.
Customer acknowledges that most local moves are non-binding hourly moves.
3. Pricing Adjustments and Scope Changes
Customer agrees that the final charges may increase due to:
- Additional items not disclosed
- Inaccurate inventory or underestimation
- Packing requirements
- Access issues (stairs, elevators, distance, parking restrictions)
- Customer delays or third-party delays
- Weather, safety, or building restrictions
All such adjustments are billable at the applicable rates.
4. Deposit, Pre-Authorization, and Payment Processing
- A deposit may be charged at booking.
- The Company may place a pre-authorization hold prior to the move.
- The final balance will be charged immediately upon completion of services.
Customer agrees not to dispute authorized charges that reflect services rendered.
5. Cancellation and Rescheduling
- Cancellations or rescheduling within 24 hours of the scheduled move may result in a fee equal to the three-hour minimum charge.
- Same-day cancellations or refusal of service may result in full minimum charges and travel time.
6. Chargeback Protection and Dispute Resolution
Customer agrees to the following:
- Mandatory Pre-Dispute Notice:
Customer must contact the Company in writing and allow at least 5 business days to resolve any billing concerns before initiating a chargeback.
- Waiver of Improper Chargebacks:
Customer agrees not to initiate a chargeback for services rendered in accordance with the agreement.
- Chargeback Liability:
If a chargeback is initiated without proper notice or is deemed invalid, Customer agrees to be responsible for:
- The full disputed amount
- Bank fees, merchant fees, and administrative costs
- Collection costs and legal fees
- The Company reserves the right to submit this signed authorization and all service records as evidence to financial institutions.
7. Damage Claims and Limited Liability
- All claims must be submitted in writing within 9 months of the move date (per federal and industry standards).
- Claims must include supporting documentation and item details.
Standard Valuation Coverage:
- Liability is limited to $0.60 per pound per article, unless additional coverage was purchased.
The Company is not liable for:
- Pre-existing damage
- Customer-packed items (PBO – Packed by Owner)
- Fragile items not properly disclosed
- Mechanical or electronic malfunctions
- Normal wear and tear
- Items prohibited from transport
8. Arbitration and Legal Venue
Any disputes arising out of this agreement shall be:
- Resolved through binding arbitration in the State of California
- Conducted in accordance with the rules of the American Arbitration Association (AAA)
- Waiving the right to a jury trial or class action
The prevailing party shall be entitled to recover reasonable attorney’s fees and costs.
9. Cardholder Authorization and Responsibility
Customer represents and warrants that:
- They are the authorized cardholder or have legal authority to use the card
- All information provided is accurate
- They accept full financial responsibility for all charges
Unauthorized use claims that are later determined to be valid transactions will result in full liability and potential legal action.
10. Confidentiality and PCI Compliance
All payment information is handled in compliance with PCI-DSS standards and used solely for authorized billing purposes.
11. Entire Agreement
This authorization, together with the Moving Quote, Confirmation, and applicable tariff (CPUC MAX 4), constitutes the entire agreement between the parties and supersedes any prior discussions.
12. Acknowledgment
By reading, Customer confirms that they:
- Have read and understood all terms
- Agree to all charges and policies
- Authorize payment without further consent
- Understand dispute, arbitration, and liability limitations
