Privacy Policy

1.Introduction

This Privacy Policy explains how Simple Moving Inc. (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information.

By accessing our website or submitting your information, you acknowledge, consent, and agree to the practices described herein.

2. Information We Collect

We collect:

• Name, phone number, email address
• Pickup and delivery addresses
• Move details, inventory, notes
• Communications and customer service interactions

Automatically Collected Data

We automatically collect:

• IP address and device identifiers
• Browser type, operating system
• Pages visited, clicks, scroll behavior
• Session duration and navigation paths

Call & Communication Data

We may collect and record:

• Phone calls (inbound and outbound)
• SMS/text message interactions
• Emails and chat communications

3. Technologies We Use

Our website uses third-party tracking technologies that may record user interactions, including but not limited to:

• Analytics tools (e.g., Google Analytics, Microsoft Clarity)
• Advertising pixels (e.g., Meta/Facebook Pixel, Google Ads)
• Call tracking software (e.g., dynamic phone number insertion, call attribution tools such as Nextiva or similar providers)
• CRM systems (e.g., SmartMoving or similar platforms)
• Session replay and behavior tracking tools

These technologies may:

• Track your activity across pages
• Record mouse movements, clicks, and interactions
• Associate your activity with personal identifiers

IMPORTANT DISCLOSURE (CIPA COMPLIANCE):
By using our website, you expressly consent to the recording, monitoring, and sharing of your interactions with third-party service providers as described above.

IMPORTANT DISCLOSURE (CIPA COMPLIANCE):

By using our website, you expressly consent to the recording, monitoring, and sharing of your interactions with third-party service providers as described above.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Operate and secure our website
• Analyze traffic and performance
• Personalize advertising and marketing

You may disable cookies via browser settings, but functionality may be limited.

5. Microsoft Clarity

We use Microsoft Clarity, a web analytics and user behavior analytics service provided by Microsoft, to help us understand how visitors interact with our website. Clarity may collect information such as mouse movements, clicks, scrolling activity, page visits, session recordings, device information, browser type, and other usage data to improve website functionality, customer experience, and our services.

Microsoft Clarity uses cookies and similar tracking technologies to collect this information. Data collected through Clarity may be processed and stored by Microsoft in accordance with the Microsoft Privacy Statement and Microsoft Clarity Privacy Information.

We use Clarity in a manner designed to avoid the collection of sensitive personal information. Certain information may be masked or excluded from recordings where applicable.

By using our website, you acknowledge that information about your interaction with the site may be collected and processed by Microsoft Clarity for analytics and website improvement purposes.

6. How We Use Your Information

We use personal information for:

• Providing quotes and services
• Scheduling and dispatch
• Customer communication
• Payment processing
• Marketing and remarketing
• Internal analytics and business operations
• Fraud prevention and legal compliance

We reserve the right to use data for any lawful business purpose.